We appreciate your business and understand at times things just don’t work out the way we would hope them too. we do our best to respect.
Due to the nature of our spalon we do not offer refunds for any services or products. All sales are final and paid for before appointment or before entry to the spalon treatment area.
We do not tolerate Racism or discriminationof any kind, nor leuw behaviour on any level. In any event where this takes part you will be asked to leave and/or your session will end with a call to the Police. We are here to be treated with the same Respect we give you in all services delivered. Our goal is for you to return because of a genuine passion filled spalon service you received in the end.
Note all service providers are certified in their feild, RMT sessions are by request, currently we do not have an RMT onboard, we apologize for this inconvieniece and are trying our best to get one for our awesome patient clients. In the mean time enjoy massage sessions with our service providers at a lower price, still worth your time
Sugaring & Massage Spalon and mobile massage in the city has a 19 hours cancellation policy. for booked services contact us before 19 hours to cancel, reschedule or transfer the service to another party. Your appointment time is set exclusively for you. please consider that “no shows” or last minute cancellations are a huge inconvenience to both our team members and turned away clients. 19 hours notice to cancel appointments or a 50% service charge will apply. no show appointments are subject to the full-service fee. No show/late cancellation fee will be required to pay that balance on their next visit.
Arrive 19 mins early to enjoy a tea before your scheduled appointment, use shower facility, and/or to fill out any required forms in order to ensure a full un-rushed service.
These are guaranteed services with the requested server Not guaranteed time or slot
Sugaring reserves the right to postpone appointmnents in the event of unforeseen circumstances. The convenience of Sugaring's clients is of utmost value to us and as such Sugaring will contact and inform clients of changes no later than 19 hours prior to previously established appointment.
Voucher holders. Your voucher purchase is your responsibility with that company. Voucher expired? Still want the service with us? You will pay the difference based on current prices listed.
Due to the high traffic at our spalon, voucher holders can book appointments on tuesday, thursday and friday 4- 8 pm, and sat 11 am to 6pm. Any extra monies due will be collected before your treatment(s).
The Sugaring & Massage Spalon team appreciates you again for your continued support. We take pride in quality, service and a continued passion for doing what we love, and loving what we do.
Here at The Spalon we don't need a tip. We just want you back for more. "Understood, but I still want to leave something." In the event, you want to leave something we prefer you give it directly to whom served you or leave it with the front desk. We appreciate the support.
All services and purchases include taxes (HST)
*Sugaring & Massage Spalon inc reserves the right to refuse any sale or service.